Terms and conditions

Quote requests

Requesting a quote on the website costs nothing and creates no obligation. If a technical visit to the property is needed, the visit is paid and its price is given before it is booked. The quote is based on the information you give us; if conditions on site turn out to be different (for example, no pre-installation or difficult access), the quote may be revised before the work is carried out, always with your agreement.

Validity and acceptance

Each quote states how long it is valid for. You can accept it using the link sent by email, WhatsApp or text message, or in writing. Once you accept, we agree the installation date with you.

Prices and payment

Prices include VAT at the rate shown in the quote. Payment terms are set out in each quote.

Warranties

Both the equipment and the installation come with a 3-year warranty. The equipment warranty applies only to equipment we supply and covers manufacturing defects; the installation warranty covers faults or defects directly related to the work carried out by our company. The specific terms are set out in the quote.

Start of work and exclusions

Work is expected to start, on average, within 15 business days of acceptance; this may vary with our current workload and the availability of materials.

Not included unless agreed in advance: painting, demolition and cutting wall chases. Damage caused by a condensate pump failure is not covered; under warranty, only the replacement of the pump is provided.

Dispute resolution

In the event of a dispute, consumers may use an alternative consumer dispute resolution body (list at www.consumidor.gov.pt) and the electronic Complaints Book (www.livroreclamacoes.pt).

Contact

Macuti Ar Condicionado e Ventilação, Lda. · geral@macuti.pt · 925 710 285 (Call to a national mobile network)