Privacy policy

Macuti Ar Condicionado e Ventilação, Lda. (VAT no. 517 836 955), with registered office at Rua do Carmo, 185A, 2785-271 São Domingos de Rana, is the controller of the personal data collected on this website, under the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and Portuguese Law no. 58/2019.

What data we collect

• Identification and contact details: name and mobile number and/or email (one is enough).
• Property details: postcode, town, layout, rooms and their size, pre-installation and preferences.
• Photos and notes you choose to send.

What we use it for

• Preparing, sending and following up on the quote you requested (pre-contractual steps, Art. 6(1)(b) GDPR).
• Sending maintenance reminders and offers, only if you gave your consent (Art. 6(1)(a)).
• Complying with legal obligations, such as tax obligations, if you become a customer.

How long we keep it

We keep data from requests that do not lead to a contract for 24 months. Customer data is kept for the applicable legal periods. You can withdraw your marketing consent at any time.

Who we share it with

We do not sell data. We use providers that process data on our behalf, with appropriate safeguards: website and database hosting in the European Union and an email service. If you prefer to be contacted on your mobile, or if you message us on WhatsApp, the conversation goes through WhatsApp (Meta) or text message. There are no transfers outside the European Economic Area without the safeguards required by the GDPR.

Your rights

You can request access, rectification, erasure, restriction or portability, or object to the processing, by writing to geral@macuti.pt. You can also lodge a complaint with the Portuguese data protection authority, CNPD (www.cnpd.pt).

Cookies

This website only uses technical storage needed for it to work (for example, keeping your questionnaire answers in your browser while you fill it in). We do not use advertising cookies.

To improve the quote simulator, we anonymously record how far through the questionnaire each visit gets: a random identifier that only exists while the tab is open, the step reached and the language. We do not store your IP address or any personal data with this count.

Technical error and usage log

To find and fix problems, the website records some technical data: errors that happen in your browser, error messages shown to you and the form fields that stopped you from moving on (only the name of the field, never what you typed). Each entry includes the page where it happened, a random session identifier and the browser’s technical identification (browser, version, operating system and, on some phones, the device model). In the team’s internal dashboard we also record the pages opened.

We do not store your IP address in this log. We only use this data to fix problems, based on our legitimate interest in keeping the website working (Article 6(1)(f) GDPR), and we delete it after 90 days.